2751 Prosperity Avenue, Suite 230 Fairfax, VA 22031

21000 Southbank St, Suite 196, Sterling VA 20165

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APPOINTMENT POLICIES

Cancellation Policy

At Fibroblast Rejuvenation Therapy Beauty Center, we have a 24-hour cancellation/rescheduling policy. Your appointments are very important to us as they are reserved specifically for you. We understand that personal stuff arises and adjustments may be necessary. Cancellations within 24 hours are difficult to fill, which is why we have implemented this policy. When last minute notices are given, you are preventing other clients from being able to fit into that time slot.


Non-cancellations (No-Shows)

When an appointment is scheduled and you do not show up, you are automatically marked as a no-show in our computer. After your second no-show, you will be required to put down a 30% deposit of your service which is non-refundable. After 3 no-shows, you will no longer be able to book in advance. If you would like to have a treatment, you will need to call for availability.

Late Guest Policy

Life gets in the way sometimes and we get it! For any reason, if you believe you will be arriving late to your appointment, PLEASE call or text us! We work hard to schedule the necessary amount of time needed for each service. Accommodating late arrivals is sometimes impossible without disrupting other clients scheduled that day. Please be aware that if you do arrive late, we cannot guarantee that your treatment will be performed that day. In some cases, tardiness may require rescheduling your appointment for another day.

Confirmations

As a courtesy, we send an email and text 2 days prior to your appointment date. And, we send a text on the day of your appointment 4 hours prior to your appointment time asking you to confirm you are still available for the service. We do this in advance because we understand how easy it is to forget appointments that were made awhile back. Please understand that it is your responsibility to remember your appointment date and time to avoid late arrivals and missed appointments.

Re-work Policy

At Fibroblast Rejuvenation Therapy Beauty Center, we stand behind our work 150%. If you happen to be dissatisfied for any reason, we ask that you contact us immediately so we can resolve the issues. Adjustments will be honored as long as we are contacted within 10 days from your original service. If you call and/or schedule beyond this time, or reschedule the appointment, your service will no longer be considered a “redo” and charges may apply.

Child Policy

In an effort to offer a relaxed and professional environment and as a courtesy to other rejuvenation Spa guests, please be aware that it is your responsibility to watch your children at all times while in the rejuvenation spa in Fairfax, VA or in our rejuvenation spa in Sterling, VA. While it is preferable you make previous arrangements because of the nature of the service, if you need to bring them while you are having a service done, we asked that they are accompanied with someone to watch them. If this cannot be done, please plan ahead and make sure they have something to keep them entertained while your services are being performed. We also ask that they be respectful and courteous of our rejuvenation spa by using ‘inside voices’ and not climbing on our furniture, rolling on the spa floor or in the waiting area.

Specialty Appointments

While our hours of operation are posted on our website for each location and our social media properties, these type of VIP appointments are defined as appointments beyond our hours of operation and/or more advanced treatments requiring more than 1 hour for our services. In order to reserve this type of appointment, a 20% non-refundable deposit is due at the time of scheduling. If you need to change your appointment time or day, we require a call a minimum of 3 days in advance. For any reschedules, the deposit will still apply to the scheduled appointment. However, if the appointment is cancelled within 3 days of the appointment or is a no call and no show, the deposit will be awarded to the fibroblast technician who lost earning potential and sacrificed their time.

Testimonials

See what our clients are saying

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Jane Doe

Customer

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Jane Doe

Customer

Contact Us

Fairfax Location:

(703) 782-4210

Sterling Location:

(571) 748-9959

Business Hours:

Fairfax:

Monday - Wednesday, Friday. 8:00 AM - 5:00 PM

Saturday 8:00 AM - 1:00 PM

Thursday And Sunday - Closed


Sterling:

Monday - Saturday 9:00 AM - 5 PM

Sunday - Closed

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